Business
PRED, Credit Bureau Partner On Customer Authentication
L-R Accountant-General of the Federation, Mr Jonah Otunla, representative of rhe Vice President, Amb. Bashir Yuguda, Head of the Civil Service of the Federation, Mr Danladi Kifasi, Permanent Secretary, Ministry of Land and Urban Development, Mr George Ossi and Auditor-General of the Federation, Mr Samuel Ukura, during the Launch of Accrual Accounting Manual, International Public Sector Accounting Standards Compliant in Nigeria (Ipsas) in Abuja recently.
In a bid to improve service delivery within its operating region, Port-Harcourt Electricity Distribution Company (PHED) and CRC Credit Bureau are to enter a partnership that will lead to improved customer authentication.
PHED provides electricity to consumers in four states namely Akwa Thorn, Bayelsa, Cross River and Rivers, while CRC is the leading credit bureau company in Nigeria with credit information of over 95% of the Nigerian lending industry covering commercial banks, non-bank institutions, retailers and utility service providers.
According to a jointly signed statement, the firms said the partnership would enable them share reliable information about customers which will then be used to determine certain levels of services that can be rendered to them.
The statement signed by the Man ger,Corporate Communications, PHED,Jonah Iboma and Head,Sales and Marketing CRC Credit Bureau Limited, noted that the Chief Executive Officer, PHED, Jon Abbas, said the decision to partner CRC was informed by the reliability of the credit bureau’s services over the years.
“A key element of business is to have proper information about our customer§,including their credit history. We believe that with our partnership with CRC, we will significantly improve on our Know Your Customers processes and also have a basis to extend better services to the larger Nigerian economy.”
Managing Director/CEO, CRC Credit Bureau, Mr Tunde Popoola, said the firm was elated to partner with a utility firm.
According to him” “We are excited about partnering PHED. We believe that as a leading utility that provides credit to thousands of customers in Nigeria, PHED will be in a better position if it has access to better information about its customers. This we intend to do by the impending partnership that we will sign.
“ As a firm existing with the purpose of creating and operating a consumer and corporate credit bureau in Nigeria, CRC, is happy to be partnering with PHED. We believe that our partnership will lead to achievement of greater things for both companie”, the statement added.
MoniePoint Inc. a digital financial firm in Nigeria, has said it is empowering community pharmacists across the country with innovative payment solutions to improve access to drugs.
The financial firm said it had also provided loans for pharmacists under the aegis of the Association of Community Pharmacists of Nigeria (ACPN) to drive healthcare delivery in the country.
MoniePoint in a release titled, “Inside Nigeria’s community pharmacies: How Moniepoint drives healthcare access with payments and funding”, has reaffirmed its commitment to providing digital payment solutions to improve health outcomes in Nigeria.
The release examined how community pharmacies play a crucial role as vital access points for medical care in Nigeria, especially in areas with limited hospital or clinic access.
According to the release, the ACPN National Chairman, Ambrose Igwekwam, highlighted the critical role played by community pharmacies in Nigeria’s healthcare system over the years.
Igwekwam, however, expressed concerns over the challenges confronting the nation’s pharmaceutical industry which he said was hindering access to affordable medicines.
The pharmacist listed poor infrastructural systems, power, transportation, regulatory bottlenecks, importation dependency, and limited research opportunities as major challenges facing the pharmaceutical sector.
He also stressed the need for robust collaborative efforts with institutions like Moniepoint to strengthen the sector.
“As Nigeria continues to grow, improving local pharma manufacturing to meet the demands of this growth presents a key opportunity for us all.
“There is also the African Continental Free Trade Area Agreement, which is expected to boost our industry, especially when we start producing our drugs locally, which will provide the much needed foreign exchange from exports.
“We are also seeing advancements in digital health and technology which would hopefully deepen the practice of e-prescription in Nigeria”, the ACPN boss said.
Corlins Walter
In order to enhance customer service and streamline operations, the Chartered Insurance Institute of Nigeria (CIIN) has called on stakeholders in the insurance industry to embrace Artificial Intelligence (AI).
The President of the institute, Yetunde Ilori, made this call at the 2024 Office Representatives Committee (ORC) Workshop, organised by the institute, with the theme “AI and the Future of the Insurance Industry”, in Lagos.
Ilori at the event, emphasised the importance of AI adoption, noting that it was not a threat to jobs but rather a tool to improve efficiency across the insurance sector.
“It is not about AI taking over our jobs, but about us using AI to simplify processes and give maximum satisfaction to all the customers we serve whether as underwriters, brokers, loss adjusters, or in educating our members”, she said.
The workshop, which brought players in the insurance sector together, aimed to address how AI could be leveraged to transform business processes and improve customer interactions.
The Chairman of the ORC, Monica Nwachukwu, underscored the role of AI in modernising the industry, adding, “AI can automate customer and claims processes, allowing insurers to provide faster and more efficient services to their customers”.
She explained how AI could help extract data from legacy systems, enhancing decision-making processes.
“By integrating AI with APIs, insurers can feed valuable data into AI solutions to improve operations and customer service”, she added.
In his address, the Managing Partner of A4S and Training Heights, Orlando Odejide, stressed the need for companies to align their strategies with future technologies like AI, especially as they prepare for 2025.
“Any organisation that wants to grow into the future must have its strategic plan in place. If your strategy for 2025 is not ready, it should be done by October”, he advised.
He encouraged participants to think critically about how AI could be integrated into their business models to ensure they remain competitive.
“The idea is for you to use this workshop as a platform to think about your organization and how AI can help streamline your processes and improve growth”, Odejide noted.
In order to gain global respect and recognition, the National Space Research and Development Agency (NASRDA) has reaffirmed its determination to pursue its goal in ensuring that Nigeria’s space capabilities are recognised on the world stage.
The agency also reaffirmed its commitment to positioning Nigeria as a key player in the global space economy.
In a statement by the Director of Media and Corporate Communications, Dr. Felix Ale, NASRDA revealed that the Director-General of the agency, Matthew Adepoju, emphasised this during recent engagements at the 79th United Nations General Assembly and the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA) and Global Alliance Business Association international conference in Michigan, United States.
The statement noted that Adepoju outlined a forward-thinking agenda, stressing the importance of Nigeria’s space programme as a leader in research, exploration, and technological innovation.
“Our goal is to ensure that Nigeria’s space capabilities are recognised on the world stage.
“We must foster collaborations with global space agencies to enhance our satellite capabilities and technological infrastructure”, he stated.
The NASRDA boss said the agency is focusing on enhancing satellite capabilities, expanding international collaborations, and leveraging space science for national development.
He said NASRDA will have no stone unturned in pursuit of excellence, ensuring the agency secures the necessary resources and recognition to propel it forward.
“The relationships we build today will pave the way for tomorrow’s advancements in space science.
“Innovation and progress thrive in an environment built on collaboration and inclusivity”, he stated.
He emphasised that with the support of the government, international partners, and a dedicated team, NASRDA is poised to make significant strides in the evolving global space landscape.
“We are on the brink of a new era for Nigeria’s space agency. Together, we will ensure our nation stands out in the global space economy”, he said.
Corlins Walter