Opinion
Dilemma Of The 21st Century Civil Servant
Wikipedia, the free
encyclopedia explains the term civil service as either a branch of government service in which individuals are employed (hired) on the basis of professional merit as proven by competitive examinations, or the body of employees in any government agency, apart from military, which is a separate extension of any national government.
Those employed for government’s departments or agencies are called the civil servants. Their roles are not separate from those of the duly constituted government of the day. The civil servants provide the government of the day with advice on the formulation of the policies of the government and assist in carrying out the decision of the government, as they manage and deliver the services for which the government is responsible.
Some civil servants are by their status, involved in the processes of the presentation of government policies and decisions.
The allegiance of the individual civil servant is primarily to the head of the commission, or ministry in which he or she serves. Hence, it is expected of him to serve with integrity and to the best of his ability.
Of course, the civil servant does not have any excuse not to diligently execute his duty efficiently and promptly too.
In the first place, he is expected to be non-political and professional career servant, subjected to a code of rules and disciplines and must serve the duly constituted government irrespective of its political complexion.
Of great importance is the need for the civil servant to conduct himself in such a way as to deserve and retain the goodwill of his superiors and to be able to establish same relationship with those whom he may be required to serve in some future administrations.
Like every resident in a permanent address, the civil servant remains a veritable asset to in-coming heads and politicians in accessing information and experiences which may have bearing on the policy decisions to which the head is committed to. He would be held guilty of breach of duty should he deliberately withholds relevant information or give a substandard advice that wouldn’t aid the minister or head of any status in arriving at a good decision for the department.
Even when decisions are taken based on his assistance, the same civil servant owes it a duty to unflinchingly carry out such decision with precisely the same energy and goodwill.
The nature of his work places him under an obligation to keep the confidence to which he becomes privy in the course of his duty. Like one under oath, the civil servant is bounded with rules, such that a slight breach predisposes him to disciplinary action including the possibility of dismissal or to civil law proceeding.
In all these, the civil servant is the least appreciated; the little remuneration that is given to him at the end of the month is most times considered not deserving of him as he is often viewed as one with little or no obvious contribution to the nation’s economic growth. This mentally often leads to a delay in the payment of the civil servants’ monthly salary and the blatant refusal to see the need to improve his take-home.
In the good old days, when economic buoyancy was the order of the day, civil servants who were dissatisfied with their job, left for other jobs they deemed fit for their needs, unfortunately, the civil servant in the 21st century is contained to remain in service whether or not he is satisfied with his job because there is no alternative.
He cannot even contemplate pulling out of the system for any entrepreneurial option no! Because he is bereft of the financial power to start and sustain such an initiative.
But one thing is paramount whether we take it or not when a dissatisfied worker remains in his job for the wrong reasons, the quality of work suffers. It is for this reason that the issue of motivation and job satisfaction becomes crucial factors for management.
The meager take-home of the civil servant is the only reason that keeps him relevant in the system and when this seeming carrot is not produced as at when due, then you can guess what his attitude to job would culminate to.
There is no gainsaying the fact that an emotionally and psychologically unstable servant can never be physiologically viable, and as the hub of government activities, it is indeed expedient that the government of the day seeks ways to strike equilibrium to bridge the gap between the civil servants psychological state and the set goals of the service.
According to Cannon (1932) when a thing which disrupts the functioning of a living organism happens, forces or mechanisms are set in motion which restore that organism as closely as possible to its previous state.
Apart from any other perceived bread and butter privileges in civil service, nothing harmonizes the 21st century civil servant with his organizational goal as his monthly take-home. It therefore amounts to great disservice to him and an infringement into his right to better living should he be denied of his salary as at when due.
Sylvia ThankGod Amadi
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