Business
Quality Service: IT Experts Task New NCC
Some Information Tech
nology (IT) experts have commended the appointment of Prof. Umaru Danbatta as the new Chief Executive Officer of the Nigerian Communications Commission (NCC).
The experts, in separate interviews newsmen in Lagos, said the appointment was a welcome development as Danbatta would use his wealth of experience to transform the sector.
President Muhammadu Buhari penultimate Tuesday appointed Danbatta as the NCC’s new Chief Executive Officer (CEO) and Executive Vice-Chairman (EVC) to replace Dr Eugene Juwah whose tenure had expired.
The Executive Director, Paradigm Initiative of Nigeria (PIN), Mr Gbenga Sesan said, “the appointment of Danbatta as the new NCC chief is a welcome development.
“I think with his academic experience, he will be able to bring positive changes to the country’s communications sector.
“He has been in the system for a long time, we expect him to advance the sector and bring it to international standard.’’
He advised the newly appointed NCC chief to seek the support of the National Assembly.
Sesan urged stakeholders in the telecoms sector to continue to support the NCC, so it could be the professional institution it ought to be.
President, National Association of Telecoms Subscribers (NATCOMS), Mr Deolu Ogunbanjo, said that Danbatta should tackle the poor service delivery in the telecoms industry.
Ogunbanjo called for sanctioning of network providers when they fall short of quality service delivery.
He also said that subscribers should be compensated when network providers fall short in delivering efficient services.
Ogunbanjo said he wanted a situation whereby NCC would carry out a field performance check in the sector every six months, so as to fish out erring service providers.
“The new CEO should ensure that regulators compensate subscribers on those networks that fall short of their performance in the sector parameter,’’ he said.
The NATCOMS President said as long as government had a percentage in the calls subscribers made, sanctioning operators with fines in form of cash amounted to double taxation.
He urged the executive vice-chairman to forestall that from happening, saying the NCC could sanction them with fines in form of free airtime to subscribers.
Ogunbanjo said the new NCC administration should also tackle the issue of unsolicited Short Messaging Service (SMS) as the last NCC administration did not do much to tackle it.
On his part, the President, Nigeria Internet Group (NIG), Mr Bayo Banjo, said he wanted Danbatta to look into the anti-trust laws and the anti-competitive laws.
Banjo said the NCC should ensure that erring telecoms companies are punished so as to move the industry forward.
“We want to see someone that will understand the anti-trust and anti-competitive laws, one day.
“We want someone that will understand that people should be punished when they err, so that the industry can develop,’’ he said.
The NIG president said the country could not strive to be like other countries in other climes, if such things as the anti-trust laws were not put in place.
He said the biggest problem facing the laws was that NCC did not punish defaulting companies.
According to him, the idea of NCC collecting fines from damages awarded to companies is not good enough, as such fines ought to go to the company that wins the damages.
He said if such money was paid to the company, it would help in its growth.
MoniePoint Inc. a digital financial firm in Nigeria, has said it is empowering community pharmacists across the country with innovative payment solutions to improve access to drugs.
The financial firm said it had also provided loans for pharmacists under the aegis of the Association of Community Pharmacists of Nigeria (ACPN) to drive healthcare delivery in the country.
MoniePoint in a release titled, “Inside Nigeria’s community pharmacies: How Moniepoint drives healthcare access with payments and funding”, has reaffirmed its commitment to providing digital payment solutions to improve health outcomes in Nigeria.
The release examined how community pharmacies play a crucial role as vital access points for medical care in Nigeria, especially in areas with limited hospital or clinic access.
According to the release, the ACPN National Chairman, Ambrose Igwekwam, highlighted the critical role played by community pharmacies in Nigeria’s healthcare system over the years.
Igwekwam, however, expressed concerns over the challenges confronting the nation’s pharmaceutical industry which he said was hindering access to affordable medicines.
The pharmacist listed poor infrastructural systems, power, transportation, regulatory bottlenecks, importation dependency, and limited research opportunities as major challenges facing the pharmaceutical sector.
He also stressed the need for robust collaborative efforts with institutions like Moniepoint to strengthen the sector.
“As Nigeria continues to grow, improving local pharma manufacturing to meet the demands of this growth presents a key opportunity for us all.
“There is also the African Continental Free Trade Area Agreement, which is expected to boost our industry, especially when we start producing our drugs locally, which will provide the much needed foreign exchange from exports.
“We are also seeing advancements in digital health and technology which would hopefully deepen the practice of e-prescription in Nigeria”, the ACPN boss said.
Corlins Walter
In order to enhance customer service and streamline operations, the Chartered Insurance Institute of Nigeria (CIIN) has called on stakeholders in the insurance industry to embrace Artificial Intelligence (AI).
The President of the institute, Yetunde Ilori, made this call at the 2024 Office Representatives Committee (ORC) Workshop, organised by the institute, with the theme “AI and the Future of the Insurance Industry”, in Lagos.
Ilori at the event, emphasised the importance of AI adoption, noting that it was not a threat to jobs but rather a tool to improve efficiency across the insurance sector.
“It is not about AI taking over our jobs, but about us using AI to simplify processes and give maximum satisfaction to all the customers we serve whether as underwriters, brokers, loss adjusters, or in educating our members”, she said.
The workshop, which brought players in the insurance sector together, aimed to address how AI could be leveraged to transform business processes and improve customer interactions.
The Chairman of the ORC, Monica Nwachukwu, underscored the role of AI in modernising the industry, adding, “AI can automate customer and claims processes, allowing insurers to provide faster and more efficient services to their customers”.
She explained how AI could help extract data from legacy systems, enhancing decision-making processes.
“By integrating AI with APIs, insurers can feed valuable data into AI solutions to improve operations and customer service”, she added.
In his address, the Managing Partner of A4S and Training Heights, Orlando Odejide, stressed the need for companies to align their strategies with future technologies like AI, especially as they prepare for 2025.
“Any organisation that wants to grow into the future must have its strategic plan in place. If your strategy for 2025 is not ready, it should be done by October”, he advised.
He encouraged participants to think critically about how AI could be integrated into their business models to ensure they remain competitive.
“The idea is for you to use this workshop as a platform to think about your organization and how AI can help streamline your processes and improve growth”, Odejide noted.
In order to gain global respect and recognition, the National Space Research and Development Agency (NASRDA) has reaffirmed its determination to pursue its goal in ensuring that Nigeria’s space capabilities are recognised on the world stage.
The agency also reaffirmed its commitment to positioning Nigeria as a key player in the global space economy.
In a statement by the Director of Media and Corporate Communications, Dr. Felix Ale, NASRDA revealed that the Director-General of the agency, Matthew Adepoju, emphasised this during recent engagements at the 79th United Nations General Assembly and the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA) and Global Alliance Business Association international conference in Michigan, United States.
The statement noted that Adepoju outlined a forward-thinking agenda, stressing the importance of Nigeria’s space programme as a leader in research, exploration, and technological innovation.
“Our goal is to ensure that Nigeria’s space capabilities are recognised on the world stage.
“We must foster collaborations with global space agencies to enhance our satellite capabilities and technological infrastructure”, he stated.
The NASRDA boss said the agency is focusing on enhancing satellite capabilities, expanding international collaborations, and leveraging space science for national development.
He said NASRDA will have no stone unturned in pursuit of excellence, ensuring the agency secures the necessary resources and recognition to propel it forward.
“The relationships we build today will pave the way for tomorrow’s advancements in space science.
“Innovation and progress thrive in an environment built on collaboration and inclusivity”, he stated.
He emphasised that with the support of the government, international partners, and a dedicated team, NASRDA is poised to make significant strides in the evolving global space landscape.
“We are on the brink of a new era for Nigeria’s space agency. Together, we will ensure our nation stands out in the global space economy”, he said.
Corlins Walter