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USSD Charge: Subscriber Groups Threaten To Take Legal Action

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Subscriber groups have threatened to take legal action as soon as the new Unstructured Supplementary Service Data (USSD) service charge of N6.98 takes effect.
The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) had announced that USSD services for financial transactions would be charged at a flat rate fee of N6.98 per transaction.
This followed threats by the Mobile Network Operators to withdraw the USSD services from the banks due to an outstanding debt of over N42bn.
The President, National Association of Telecoms Subscribers of Nigeria, Deolu Ogunbanjo, however, described the charge as a step back from financial inclusion.
According to him, it was unacceptable that the quarrel between the banks and the telecom operators was resolved by taxing subscribers
He said the banks should have rather been charged.
“Everything in telecoms that’s meant to put smiling faces on subscriber faces is now being eroded. Why should they increase the USSD transaction fee? It’s appalling and condemnable, and we’ll take it up with them,” Ogunbajo said.
He stated that the group would take the banks to court if the charge gets implemented.
The Association of Telephone, Cable TV and Internet Subscribers has also expressed displeasure over the new USSD service charge.
The national president of the association, Sina Bile-sanmi, said the charge was unacceptable and must be rejected by every bank account holder.
“It is exploitative and this dictatorial act must stop forthwith. I am amazed that the same CBN that was initially opposed to the unjustified increase in USSD service charge in 2019 now made the announcement of the hike,” Bilesanmi said.
The ATCIS president called for the immediate reversal of the USSD service charge.
“If the Central Bank of Nigeria and telecommunication companies did not revert to the previous rate, we shall institute a legal action against them,” he added.
However, the National Coordinator, Alliance for Affordable Internet, Olusola Teniola said, the N6.98 USSD charge is a fair fee and could be viewed as a lower cost of using the USSD platform to interact with financial services.
Teniola stated, “I think this is just a way forward. It would improve the financial inclusion that the country needs to move it from its current position to 80 per cent financial inclusion.”
“We always were seeking an amicable resolution to the debts that are outstanding
And I believe that’s certain to happen now that there has been an intervention by the minister.”
Also, the Executive Secretary, Association of Telecommunication Companies of Nigeria, Ajibode Olude, said the new charge favoured consumers.
He explained that the USSD channel was a service that had to be paid for because the telecom companies spent a lot to maintain the service.
He appreciated the resolution made by the CBN and NCC to recover the outstanding debts to the telcos.
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MoneyPoint Empowers Pharmacists With Payment Solutions 

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MoniePoint Inc. a digital financial firm in Nigeria, has said it is empowering community pharmacists across the country with innovative payment solutions to improve access to drugs.
The financial firm said it had also provided loans for pharmacists under the aegis of the Association of Community Pharmacists of Nigeria (ACPN) to drive healthcare delivery in the country.
MoniePoint in a release titled, “Inside Nigeria’s community pharmacies: How Moniepoint drives healthcare access with payments and funding”, has reaffirmed its commitment to providing digital payment solutions to improve health outcomes in Nigeria.
The release examined how community pharmacies play a crucial role as vital access points for medical care in Nigeria, especially in areas with limited hospital or clinic access.
According to the release, the ACPN National Chairman, Ambrose Igwekwam, highlighted the critical role played by community pharmacies in Nigeria’s healthcare system over the years.
Igwekwam, however, expressed concerns over the challenges confronting the nation’s pharmaceutical industry which he said was hindering access to affordable medicines.
The pharmacist listed poor infrastructural systems, power, transportation, regulatory bottlenecks, importation dependency, and limited research opportunities as major challenges facing the pharmaceutical sector.
He also stressed the need for robust collaborative efforts with institutions like Moniepoint to strengthen the sector.
“As Nigeria continues to grow, improving local pharma manufacturing to meet the demands of this growth presents a key opportunity for us all.
“There is also the African Continental Free Trade Area Agreement, which is expected to boost our industry, especially when we start producing our drugs locally, which will provide the much needed foreign exchange from exports.
“We are also seeing advancements in digital health and technology which would hopefully deepen the practice of e-prescription in Nigeria”, the ACPN boss said.

Corlins Walter

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Embrace AI, CIIN Urges Insurance Operators 

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In order to enhance customer service and streamline operations, the Chartered Insurance Institute of Nigeria (CIIN) has called on stakeholders in the insurance industry to embrace Artificial Intelligence (AI).
The President of the institute, Yetunde Ilori, made this call at the 2024 Office Representatives Committee (ORC) Workshop, organised by the institute, with the theme “AI and the Future of the Insurance Industry”, in Lagos.
Ilori at the event, emphasised the importance of AI adoption, noting that it was not a threat to jobs but rather a tool to improve efficiency across the insurance sector.
“It is not about AI taking over our jobs, but about us using AI to simplify processes and give maximum satisfaction to all the customers we serve whether as underwriters, brokers, loss adjusters, or in educating our members”, she said.
The workshop, which brought players in the insurance sector together, aimed to address how AI could be leveraged to transform business processes and improve customer interactions.
The Chairman of the ORC, Monica Nwachukwu, underscored the role of AI in modernising the industry, adding, “AI can automate customer and claims processes, allowing insurers to provide faster and more efficient services to their customers”.
She explained how AI could help extract data from legacy systems, enhancing decision-making processes.
“By integrating AI with APIs, insurers can feed valuable data into AI solutions to improve operations and customer service”, she added.
In his address, the Managing Partner of A4S and Training Heights, Orlando Odejide, stressed the need for companies to align their strategies with future technologies like AI, especially as they prepare for 2025.
“Any organisation that wants to grow into the future must have its strategic plan in place. If your strategy for 2025 is not ready, it should be done by October”, he advised.
He encouraged participants to think critically about how AI could be integrated into their business models to ensure they remain competitive.
“The idea is for you to use this workshop as a platform to think about your organization and how AI can help streamline your processes and improve growth”, Odejide noted.

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NASRDA Reassures On Strengthening Nigeria’s Space Capability 

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In order to gain global respect and recognition, the National Space Research and Development Agency (NASRDA) has reaffirmed its determination to pursue its goal in ensuring that Nigeria’s space capabilities are recognised on the world stage.
The agency also reaffirmed its commitment to positioning Nigeria as a key player in the global space economy.
In a statement by the Director of Media and Corporate Communications, Dr. Felix Ale, NASRDA revealed that the Director-General of the agency, Matthew Adepoju, emphasised this during recent engagements at the 79th United Nations General Assembly and the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA) and Global Alliance Business Association international conference in Michigan, United States.
The statement noted that Adepoju outlined a forward-thinking agenda, stressing the importance of Nigeria’s space programme as a leader in research, exploration, and technological innovation.
“Our goal is to ensure that Nigeria’s space capabilities are recognised on the world stage.
“We must foster collaborations with global space agencies to enhance our satellite capabilities and technological infrastructure”, he stated.
The NASRDA boss said the agency is focusing on enhancing satellite capabilities, expanding international collaborations, and leveraging space science for national development.
He said NASRDA will have no stone unturned in pursuit of excellence, ensuring the agency secures the necessary resources and recognition to propel it forward.
“The relationships we build today will pave the way for tomorrow’s advancements in space science.
“Innovation and progress thrive in an environment built on collaboration and inclusivity”, he stated.
He emphasised that with the support of the government, international partners, and a dedicated team, NASRDA is poised to make significant strides in the evolving global space landscape.
“We are on the brink of a new era for Nigeria’s space agency. Together, we will ensure our nation stands out in the global space economy”, he said.

Corlins Walter

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