Business
Travel Agents Lament Continuous Loss Of Clients
Travel agents, otherwise known as flight ticket operators, at the Port Harcourt International Airport, Omagwa have decried the continuous loss of their clients and customers since the resumption of flight operations at the airport, after the Covid-19 lockdown.
Some of them who spoke to The Tide desperately, stated that they barely survive, as their job has been taken over by some airlines and FAAN staff at the airport.
Reacting to the issue in a chat with The Tide, Kingsley Otamiri, one of the travel agents, said he is worried that uptill now that the restrictions on Covid-19 has been relaxed, the authorities of the airport have still not allowed them to access the terminal building for their business.
“As I speak with you now, I have lost most of my clients who travel, because I can’t access the terminal building as we use to.
“Now it is airline and FAAN staff and some security agents that have access to terminal building are now doing our job. We are at their mercy because we are not allowed to go into the terminal building for our business”, Otamiri said.
Also reacting on the matter, Mr Friday Ezenwa stated that since the resumption of flight operations at the Port Harcourt airport, the FAAN management has refused to allow them pay the usual annual fee of N350,000 for On-Duty-Card (ODC), which gives them access to the terminal building.
“I was surprised that we were asked to pay the sum of N1 million to renew the ODC. When we reacted, they finally stopped us from paying anything and from accessing the terminal building.
“I thought that the issue will be released now that the covid-19 matter has relaxed, but we are still hanging out. This has negatively affected our business”, he said.
Meanwhile, the Head, Corporate Affairs of FAAN at the airport, Mr Kunle Akinbode, had earlier told The Tide that FAAN does not recognise the operations of the ticketers at the airport.
According to him, only the protocols of companies and travel agents outside the airport are the ones that FAAN deals with directly.
He said that mistakes had been made initially by the airport by allowing such group to operate, but that a circular from the headquarters has directed them to correct such mistake, which they implemented.
By: Corlins Walter
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