Nation
Bwari Residents Seek Affordable Healthcare Services
A cross-section of the residents of Bwari Area Council in the FCT, Abuja has appealed to government at all levels to make healthcare services affordable in rural communities.
The people made the appeal on Monday in separate interviews with The Tide’s source in Bwari, Abuja.
They argued that affordable healthcare for rural dwellers would help to encourage the people to patronise health facilities when they fall sick.
A security man, Mr Johnathan Awayi, said that many families in the rural parts of the counci were finding it difficult to access health services because of cost.
Awayi further said that many had lost their loved ones “because their relatives could not afford high medical bills” charged to treat serious ailments.
According to him, serious health challenges are also beyond the capacity of the primary health centers situated in the communities.
“When you visit a health center close to you, thinking your problem is malaria or typhoid and they run tests and find out it is more than that they refer you to a bigger hospital.
“Sometimes, even the transportation to the hospital becomes a problem.
“Moreover, when you get there, they subject you to more tests, which costs more money.
“It is even worse, when you are admitted because the cost of admission per night in a general hospital here is not what a rural dweller can afford”, Awayi said.
He further said some people return home to their fate once they have a referral to another hospital for a broader check on their health status and at the end of the day, they die without medical attention.
“Some cannot even afford to pay for routine tests or minor surgeries in government-owned hospitals, let alone the private ones.
“Things are really hard now so government and private hospitals should help the rural dwellers by subsidising the cost of medicare for them”, Awayi said.
Also, a house wife and mother of four, Madam Esther Jonah, said that she lost her baby because she could not afford to pay for incubator, when she had a premature delivery.
Jonah said, “My husband is a labourer, who earns daily income and has no savings to cater for such an emergency, when it happened”.
She also frowned at the “insultive attitude” of some health workers towards the poor and vulnerable at public health fscilities.
“The attitude of some of these health workers is barbaric and make some sick persons to go home out of frustration”, she said.
Jonah admonished health workers to show sympathy and empathy to the sick rather them mock them.
“The attitude of health workers matter a lot.
“They need reorientation on how to relate with patients battling with severe health cases”, she said, adding that “some of them, especially the women, can be inconsiderate and unreasonable.
“At least, even if someone cannot afford something, don’t rub it on their faces.
“Instead, find a means of helping them and not make them regret coming to the clinic”, she said.
Mr Yakubu Sabo said subsidising the cost of health care, including child delivery, would help to address child and maternal mortality in rural communities.
Sabo said: “I know some of us in the rural area need to be educated on family planning for birth control because we cannot afford the cost that comes with delivery sometime.
“However, in cases where the unplanned happens, I plead for assistance from the health providers.
“Let’s not be tired in doing good. Nothing is easy and I don’t pray for anyone to go to the hospital for anything now, I advise everyone to watch their lifestyle”, he said.
A health worker in Sabon-Gari area of the district, Mrs Deborah Gwazah, blamed some of the challenges in the healthcare services at the community level on the lack of sufficient medical personnel and facilities.
Reacting to the issue, the Chairman of Bwari Area Council, Mr John Gabaya, reaffirmed his administration’s resolve to continue to provide improved healthcare services in all the communities in the area.
Gabaya said in 2022, his administration organised a free medical outreach for the people of the area in line with the council’s mandate.
He also said that his administration implemented various vaccination campaigns, maternal, newborn and child health programmes across the district.
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Chief of the Air Staff (CAS), Air Marshal Hasan Abubakar, has honoured Flying Officer David Sangokoya for winning the 2023/2024 Royal Air Force College Cranwell International Cadet Sword of Honour.
Abubakar honoured the officer during the presentation of cheques to 13 beneficiaries of the Nigerian Air Force (NAF) Group Personal Accident Insurance Policy (GPAIP) in Abuja, yesterday.
He described the achievement as ground-breaking as it was the first time an African cadet had won the prestigious award since the Academy’s creation over 100 years ago.
According to him, the feat underscores the excellence that exists within NAF, and proof that NAF officers and cadets can stand shoulder to shoulder with the best in the world.
“To our awardee, you have set a new standard, not just for your peers, but for every cadet and officer that will come after you.
“This accomplishment is a powerful reminder that no goal is out of reach when one is armed with dedication, discipline and an unwavering commitment to excellence.
“Your journey as an officer has begun with this prestigious accolade, but the true measure of your success will be seen in how you serve, lead and contribute to the mission of NAF and the defence of our great nation.
“As we celebrate this historic occasion, we extend our deepest gratitude to the United Kingdom Government for its unwavering support in providing world-class training opportunities to our personnel.
“This has enabled our officers and men to gain invaluable skills and knowledge, strengthening not only our bilateral ties but also our collective ability to address global security challenges,” he said.
The CAS said that the NAF looked forward to continuing the fruitful partnership for the mutual benefit of Nigeria and UK countries.
He expressed gratitude and unflinching loyalty to President Bola Tinubu for his commitment to the welfare and training of members of the Armed Forces of Nigeria, and NAF in particular.
“I must also take a moment to extend my heartfelt appreciation to the leadership of the Nigerian Defence Academy and the instructors who helped to mould and prepare this cadet for the global stage.
“Their dedication and commitment to developing top-notch officers is evident in this ground-breaking achievement.
“You have not only trained a leader but have given the Nigerian Air Force a legacy we will all cherish,” he said.
National Health Insurance Authority (NHIA) has advocated private sector involvement to strengthen Nigeria’s healthcare system.
The Director-General of the authority, Dr Kelechi Ohiri, made the call at a high-level policy dialogue on sustainable health system reforms in Nigeria in Abuja, yesterday.
The Tide’s source reports that the dialogue was organised by the Healthcare Federation of Nigeria (HFN), a coalition of private sector stakeholders, to address the multifaceted challenges plaguing the country’s healthcare system.
The dialogue has “Private Sector Support for SWAP (Sector Wide Approach) in Healthcare” as its theme.
Represented by Dr Yakubu Agada-Amade, the NHIA Director of Standards and Quality Assurance, Ohiri explained the crucial role of private sector collaboration in strengthening Nigeria’s healthcare system
He highlighted the “One Plan” under the SWAp framework, which seeks to unify health sector efforts, ensuring efficient resource use, effective governance and expanded healthcare access.
He also stressed the importance of overcoming barriers that historically hindered the implementation of healthcare interventions in Nigeria, such as inadequate financing, weak governance systems, and bureaucratic bottlenecks.
He added that “the dialogue explored innovative approaches, including digital health innovations and financing mechanisms to accelerate the implementation of the National Health Act and mandatory health insurance coverage.
“With enrollment in health insurance growing by 14 per cent over the past year, NHIA can push for greater inclusivity, particularly targeting the informal sector through flexible payment systems and partnerships with telecommunications companies.”
He called for stronger synergy between public and private health actors to ensure universal access to quality healthcare and sustainable reforms in line with the Nigeria Health Sector Renewal Investment Initiative (NHSRII).
Panelists from the Association of Nigerian Private Medical Practitioners (ANPMP), Healthcare Providers Association of Nigeria (HCPAN) and Health and Managed Care Association of Nigeria (HMCAN) echoed the sentiments, underscoring the private sector’s role in expanding insurance coverage and improving healthcare delivery.
They commended NHIA’s efforts toward driving reforms to achieve Universal Health Coverage (UHC) through the Sector-Wide Approach (SWAp).