Nation
500 Workers Left National Hospital In Two Years-CMD
More than 500 personnel of the National Hospital, Abuja (NHA), left its services in search of greener pastures in the last two years, its Chief Medical Director, Prof. Mahmud Raji, has disclosed.
Raji told The Tide’s source yesterday in Abuja that most of them went abroad in search of better working conditions.
“The way they leave is a very hurtful thing for all hospital administrators.
“The most pitiful and worrisome aspect of it is the amount of money the Nigerian government has invested into each of these individuals either a doctor, a nurse, a pharmacist, a physiotherapist or whoever it is that leaves.
He said that the brain drain syndrome was an almost every day activity as he treats two or three files of young people wishing to leave.
“Sometimes, not only young people; some people have actually gone through the ranks with lots of experience that they could teach other people. So, Nigeria is losing so much, painfully.
“Here, we have lost a number of quite senior doctors, especially the middle cadre doctors, and the very young ones.
“Nurses have also left from the middle cadre and the younger ones. Some of our medical engineers are hotcakes outside and have left.
“I must tell you, Nigeria trains people so much, Nigerian graduates and staff are well sought after, all over,” he added.
On reasons for their departure, he said that remuneration and job satisfaction had always topped the list.
“For instance, if a doctor or a nurse comes here, he or she needs to see an environment that is quite serene, quite beautiful, even to rest in a very comfortable area during their one hour break.
“At least you are able to have something to eat, replenish your energy before you go back to the next phase of work, but usually, in our hospitals in Nigeria, we don’t have such.
“In terms of the remuneration, it may not be as good as what you would expect elsewhere. Even though I must say the purchasing power in Nigeria is far better than the purchasing power elsewhere and our money is still able to buy something.
“We should also look at the unsolved problem of inter-professional rivalry that also eats into people’s psyche. People should be comfortable with the next person they’re working with, be it a nurse, a physiotherapist or whoever.”
Raji also said that the necessary equipment needed to work were not there and when these equipment are either non-existent or obsolete, the healthcare practitioners feel that more should have been done.
He, however, said that past governments had tried by taking very decisive stance on matters of health.
The current government has also put in a lot to rejig the health sector, he added.
“From what we can all see, the current administration has actually rekindled that hope in us that in the next couple of months, at couple of years, we will be able to see a change or a shift in this mindset among Nigerian health professionals eager to leave the country.
“Hopefully, we should even be able to attract them to come back while we retain the ones that are here.”
He, however, said that NHA had employed various strategies to try to retain the healthcare personnel working in it.
“I may not be able to change their remuneration since this is within the purview of government, we try to pacify them because remuneration is usually the first thing people complain about.
“Secondly, in terms of welfare, at least we have tried as much as possible to relieve some of them.
“We have established cooperatives to assist staff, either financially or in whichever way they can be supported to get mortgages for their homes and other things.
“On our own, we sometimes get these mortgage organisations to come and assist our staff. We have been able to get some buses to relieve the stress that the staff get in conveying themselves from work back home and from home to work.
“We are trying to also make the environment where they work a bit more serene and accommodating for them. This would require a lot of funding, but at least with the little that we are able to get, we are able to do bit by bit.”
In terms of training, he said that since training out of the country may be expensive, the hospital arranges local trainings and, when it is able to, it supports them to go for trainings within the country and sometimes out of the country as the funds allow.
The CMD said the hospital was also trying to fix the equipment that were not working efficiently or not working at all.
“Through budgetary and intervention pathways, we are also trying to get in some more new equipment that will make them happy while doing their jobs.
“When you go to our laboratories now, you will see that they are not as they used to be.
“We have so many automated machines; with these machines, all you need to do is just to put in samples and then the thing runs by itself, unlike earlier on where a person will have to run this, after this, you do that. So, now, they have it a bit easier.
“They also feel like, yes, we are working where we would wish to have flown to, to work. So we are upgrading our laboratories or rather, to a very large extent, we are comfortable to call them automated laboratories.
“That’s what we are trying to do, at least in our own little ways, to make life better and the good thing is, some of them do appreciate it.
“But, however much you try, some people are already fixated on leaving,” he said.
On the issue of inter-professional rivalry in the healthcare profession, he said that even though it exists in other institutions, at NHA, there has been some sort of a very harmonious relationship.
He added that hardly were there local strikes at NHA in the last couple of years because of that harmonious relationship.
“But the staff is not in isolation as they also mingle with other people outside.
“So, once in a while you would hear such complaints, but then some of these issues are actually realistic that you find in other centres and it can really be quite bad.
“It sometimes affects the function of some of such organisations but we are lucky here that we are able to, at least, control it.”
To put an end to it or at least control it, he said that several attempts were made to resolve the problem, but sometimes when solutions were about coming, some other bodies may lobby to stop it.
He recalled that a couple of years ago, a certain committee was set up by the Federal Government to look into it and the committee made some recommendations.
“I am not sure those recommendations have been fully implemented, but things might probably have changed now such that it’s time to probably have a new committee set up to look into this.
“I assure you that with the current administration and the mandate given by the president to resolve the issues in healthcare and the ministers we have running the ministry, people have the confidence that they have the roadmap to solving this problem.
“We have to look at it holistically such that you don’t just see doctors as a group, solve their problem, but while solving their problem you will have problem of nurses.
“So also, when you call the nurses and solve their problem, you cause a problem for the radiologist or the pharmacist and things like that.
“From the feelers we’re having from our interactions with those of our leaders in the ministry now, they’re likely going to look at it in that holistic manner, where it should be a win-win for all facets of healthcare.”
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Chief of the Air Staff (CAS), Air Marshal Hasan Abubakar, has honoured Flying Officer David Sangokoya for winning the 2023/2024 Royal Air Force College Cranwell International Cadet Sword of Honour.
Abubakar honoured the officer during the presentation of cheques to 13 beneficiaries of the Nigerian Air Force (NAF) Group Personal Accident Insurance Policy (GPAIP) in Abuja, yesterday.
He described the achievement as ground-breaking as it was the first time an African cadet had won the prestigious award since the Academy’s creation over 100 years ago.
According to him, the feat underscores the excellence that exists within NAF, and proof that NAF officers and cadets can stand shoulder to shoulder with the best in the world.
“To our awardee, you have set a new standard, not just for your peers, but for every cadet and officer that will come after you.
“This accomplishment is a powerful reminder that no goal is out of reach when one is armed with dedication, discipline and an unwavering commitment to excellence.
“Your journey as an officer has begun with this prestigious accolade, but the true measure of your success will be seen in how you serve, lead and contribute to the mission of NAF and the defence of our great nation.
“As we celebrate this historic occasion, we extend our deepest gratitude to the United Kingdom Government for its unwavering support in providing world-class training opportunities to our personnel.
“This has enabled our officers and men to gain invaluable skills and knowledge, strengthening not only our bilateral ties but also our collective ability to address global security challenges,” he said.
The CAS said that the NAF looked forward to continuing the fruitful partnership for the mutual benefit of Nigeria and UK countries.
He expressed gratitude and unflinching loyalty to President Bola Tinubu for his commitment to the welfare and training of members of the Armed Forces of Nigeria, and NAF in particular.
“I must also take a moment to extend my heartfelt appreciation to the leadership of the Nigerian Defence Academy and the instructors who helped to mould and prepare this cadet for the global stage.
“Their dedication and commitment to developing top-notch officers is evident in this ground-breaking achievement.
“You have not only trained a leader but have given the Nigerian Air Force a legacy we will all cherish,” he said.
National Health Insurance Authority (NHIA) has advocated private sector involvement to strengthen Nigeria’s healthcare system.
The Director-General of the authority, Dr Kelechi Ohiri, made the call at a high-level policy dialogue on sustainable health system reforms in Nigeria in Abuja, yesterday.
The Tide’s source reports that the dialogue was organised by the Healthcare Federation of Nigeria (HFN), a coalition of private sector stakeholders, to address the multifaceted challenges plaguing the country’s healthcare system.
The dialogue has “Private Sector Support for SWAP (Sector Wide Approach) in Healthcare” as its theme.
Represented by Dr Yakubu Agada-Amade, the NHIA Director of Standards and Quality Assurance, Ohiri explained the crucial role of private sector collaboration in strengthening Nigeria’s healthcare system
He highlighted the “One Plan” under the SWAp framework, which seeks to unify health sector efforts, ensuring efficient resource use, effective governance and expanded healthcare access.
He also stressed the importance of overcoming barriers that historically hindered the implementation of healthcare interventions in Nigeria, such as inadequate financing, weak governance systems, and bureaucratic bottlenecks.
He added that “the dialogue explored innovative approaches, including digital health innovations and financing mechanisms to accelerate the implementation of the National Health Act and mandatory health insurance coverage.
“With enrollment in health insurance growing by 14 per cent over the past year, NHIA can push for greater inclusivity, particularly targeting the informal sector through flexible payment systems and partnerships with telecommunications companies.”
He called for stronger synergy between public and private health actors to ensure universal access to quality healthcare and sustainable reforms in line with the Nigeria Health Sector Renewal Investment Initiative (NHSRII).
Panelists from the Association of Nigerian Private Medical Practitioners (ANPMP), Healthcare Providers Association of Nigeria (HCPAN) and Health and Managed Care Association of Nigeria (HMCAN) echoed the sentiments, underscoring the private sector’s role in expanding insurance coverage and improving healthcare delivery.
They commended NHIA’s efforts toward driving reforms to achieve Universal Health Coverage (UHC) through the Sector-Wide Approach (SWAp).