Business
Flight Delays, Disruptions: NCAA Vows To Sanction Airlines
Nigeria’s regulatory agency in the aviation industry, the Nigeria Civil Aviation Authority (NCAA), has vowed to sanction domestic airline operators over persistent flight delays, disruptions and cancellations, which have affected the aviation industry negatively.
NCAA in a statement made available on Monday through its acting Director-General, Chris Najomo, has emphasised that erring airlines would face appropriate sanctions without exemption.
He underscored the need for airlines to prioritise passenger welfare and comply with regulations, noting that the NCAA would intensify its oversight to ensure adherence.
The NCAA DG frowned at what he termed “the alarming reports” of flight delays, disruptions, and schedule changes without adequate notice to passengers.
He stated the need for immediate improvement, emphasising that the aviation sector plays a crucial role in Nigeria’s transportation industry.
The acting DG also noted that airlines should be fully aware of airports with sunset operations, urging them to tailor their schedules accordingly.
Najomo stressed that the NCAA would ensure that airlines fulfill their obligations to passengers or face sanctions.
“Airlines must handle persons with reduced mobility properly, with dignity and without discrimination as airlines are mandated to provide facilities for the movement of Persons with reduced mobility and by virtue of the provisions of Nigeria Civil aviation regulations part 19, as airlines are required to provide on their ticket portal a mandatory field for special needs assistance and require their agents to actively ask customers during ticket purchase if they will require assistance”, he stated.
He explained that it was no longer business as usual as errant airlines will be sanctioned appropriately without fear or favor, noting that NCAA has stepped up its surveillance to monitor compliance with a view to fishing out violators.
The DG emphasised that the authority would not relent in its commitment to ensuring pleasurable travel experience and comfort for air transport passengers.
Flight disruption is a significant issue in the aviation sector, affecting both domestic and international travel. The causes of flight delays and cancellations in Nigeria are multifaceted and include poor infrastructure, harsh weather conditions, fuel scarcity, and labor union issues.
Corlins Walter
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