Nation
PTAD Reiterates Commitment To Pensioners’ Service Delivery
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Rivers State Judiciary has denied claims of media reports circulating online that a judge of its High Court issued a ruling in favour of Governor Siminalayi Fubara against former Governor Nyesom Wike and President Bola Tinubu, there by sacking the sole Administrator of the state, vice Admiral Ibok-Ete Ibas (rtd).
A statement signed by the Chief Registrar of the State High Court, David Ihua-Maduenyi yesterday in Port Harcourt, described the purported report as false and misleading, particularly for linking a judge of the State High Court, Justice Boma Diepirii, to a ruling that reportedly came from a Federal High Court.
According to the statement, Justice Boma Diepirii is a Judge of the Rivers State High Court and not of the Federal High Court and currently on Easter Vacation, which commenced on Monday, 14th April.
The Chief Registrar further clarified that the Federal High Court and the State High Court are separate entities, stressing that “the inclusion of Justice Diepiri’s name in the fabricated report underscores the crass ignorance of the author.”
“The attention of the Rivers State Judiciary has been drawn to a fake news report alleging that His Lordship, Hon. Justice Boma Diepiri, delivered a judgment sacking the Sole Administrator of Rivers State. This is false in its entirety,” the statement read.
“Justice Diepiri is a judge of the High Court of Rivers State, not of the Federal High Court as was falsely reported”.
” Additionally, His Lordship is currently on Easter vacation which began on Monday, April 14, 2025, Ihua-Maduenyi stated.
The statement however advised the general public and members of the media to always cross checked information concerning the judiciary before publishing and as well disregard the said report in its entirety as its an embodiment of falsehood and fabricated story.
The Senate yesterday approved the bills for the establishment of Federal University of Medical and Health Sciences and College of Education, Bende at its plenary session.
The two bills sponsored by the Deputy Speaker of the House of Representatives, Hon . Benjamin Kalu came to the Senate for concurrence after the approvals from the House of Representatives.
The Deputy Leader of the Senate, Sen. Lola Ashiru in the absence of the Majority Leader presented the recommendations of the Lower Chamber for consideration and Concurrence .
The Bill for an Act to establish Federal College of Education, Bende in Abia State seeks to provide full-time courses, training in technology, applied sciences, commerce, social sciences, arts and humanities among others.
Kalu had in his lead debate stated that Bende has remained undivided since its creation in 1976, even though with the size of four local government areas as found in comparative federal constituencies.
“Despite its strategic location in Abia and sharing a border with Akwa Ibom, with a growing population and landmass, there is no tertiary institution in the Federal Constituency operated either by Federal or State Government. Bende deserves to have the presence of a tertiary institution to serve the education need of the teeming youthful population, especially now that the need for well-trained educationists has risen. This is accompanied by the need to fill the gaps created by both the consequences of brain drain and the lack of qualified educationists to provide quality training at all levels of education,” he said.
For the bill seeking the establishment of Federal University of Medical and Health Sciences, Bende, Abia State, he said when it becomes law, the university will be charged with the responsibility to, among other things, offer full-time training leading to the award of degrees in medical and health sciences.
Nneka Amaechi-Nnadi
South East Caucus of the Senate has appealed to President Bola Ahmed Tinubu to immorttalise late Professor Humphrey Nwosu considering his commitment to achieving a practical democracy for Nigerian.
The Senators visibly angered by the Senate’s rejection of the need to immortalise the late National Electoral umpire who stood for democracy through the turbulent 1993 elections stormed out of the Senate Chambers and spoke to the press .
The Chairman of the South East Caucus, Senator Enyinnaya Abaribe ( Abia South), as he did in plenary on Wednesday, presented a motion for immortalisation of Humphrey Nwosu by naming the national headquarters of the Independent National Electoral Commission ( INEC) , after him , for laying the foundation in 1993 and conducting the freest and fairest Presidential election in the country .
The late Professor Nwosu was the National Chairman of the National Electoral Commission ( NEC) , now known as Independent National Electoral Commission ( INEC) , who through option A4, conducted the June 12, 19993 presidential election , adjudged to be the freest and fairest in the country.
Abaribe in the motion co – sponsored by 15 other Senators , said late Humphrey Nwosu deserved to be immortalised like other heroes of the June 12 , 1993 presidential election .
He also urged the Federal Government to honour the late former electoral umpire with post humous national honours .
But Abaribe’s request , seconded by Senator Victor Umeh (Anambra Central) and supported by Senators from the South East including forner Senate Leader, Yahaya Abdullahi ( Kebbi North) , was roundly rejected by other Senators who said the deceased deserved no immortalization .
Specifically , Senator Adams Oshiomhole ( Edo North) , in his contribution to the debate said the motion to him, was nothing but an attempt to manipulate and rewrite history.
“ Professor Humphrey Nwosu as NEC Chairman in 1993, failed to deliver on the June 12 , 1993 Presidential Election for lack of Courage
“ He who is not ready to die for something , will die for nothing
“ If he was afraid of the gun from announcing the election results and winner in 1993 , he cannot be rewarded now , more so, when many Nigerians died for what he inadvertently created “, he said .
Nneka Amaechi -Nnadi