Business
Air Travellers Want Turkish Airlines Sanctioned
Air travellers in Abuja
have urged the Nigerian Civil Aviation Authority (NCAA) to take a decisive action against Turkish Airlines over the recurrent cases of passengers arriving their destination without their luggage.
The travellers made the suggestion in separate interviews with The Tide source recently.
They said that the regulatory agency had not done enough to deter the airline from violating passengers’ rights.
Mr Dave Richard, who identifies himself as a regular air traveller, said that Turkish Airlines did not have regard for its Nigeria bound passengers as well as the country’s laws.
Richard said that the airline could not have been doing same to nationals of countries like the U.S., Germany or South Africa.
He urged the regulatory agency to go beyond ordering payment of compensation to passengers since it appeared that the airline did not feel any pain in paying such compensation.
“I think the airline is taking Nigeria for granted because I don’t think that it can behave like this in countries like the U.S., Germany or even South Africa.
“The NCAA should go beyond just compelling them to pay compensation; it should also punish them in a way that will make them sit up,’’ he said.
Another respondent, Mr Hafiz Kayode, said that NCAA’s Consumer Protection Regulation only prescribed moderate penalty and replacement for delay, loss or damage of customers’ luggage.
Kayode also said that in the event of recurring incidence of delay in arrival of passengers’ luggage such as this one, the regulatory agency should take action other than compensation.
According to him, delay in arrival of luggage is not unusual with airlines, but it must not be done deliberately and the passengers must be aware that their luggage would be delayed.
“The passengers have the right to be informed if their luggage will not arrive with them.
“The airline must also inform the passengers as to when they should expect their luggage, to avoid the kind of security breach that took place in December 2015,’’ he said.
When contacted, the General Manager, Public Affairs of NCAA, Mr Sam Adurogboye, said that the agency would take the Turkish Airlines up on the recurrent breach.
Adurogboye said that every step taken by NCAA on the matter would be made public.
“We are certainly taking them up on that breach and steps taken will be made public,’’ he said.
The Tide recalls that barely two weeks after a violent protest by passengers over the airline’s failure to deliver their luggage on arrival, another Turkish Airlines flight on Saturday, arrived at Nnamdi Azikiwe International Airport, Abuja, without passengers’ luggage.
The action caused an outrage, leading to the suspension of some top management staff of the airport by the Minister of State for Aviation, Mr Hadi Sirika.
Meanwhile, Mr Saleh Dunoma, the Managing Director, Federal Airports Authority of Nigeria (FAAN), had on Saturday, advised management of the airline to resolve the recurrent cases of arriving Nigeria without passengers’ luggage.
Dunoma described as unacceptable, the recurrence of such infraction barely two weeks after a similar incident.
MoniePoint Inc. a digital financial firm in Nigeria, has said it is empowering community pharmacists across the country with innovative payment solutions to improve access to drugs.
The financial firm said it had also provided loans for pharmacists under the aegis of the Association of Community Pharmacists of Nigeria (ACPN) to drive healthcare delivery in the country.
MoniePoint in a release titled, “Inside Nigeria’s community pharmacies: How Moniepoint drives healthcare access with payments and funding”, has reaffirmed its commitment to providing digital payment solutions to improve health outcomes in Nigeria.
The release examined how community pharmacies play a crucial role as vital access points for medical care in Nigeria, especially in areas with limited hospital or clinic access.
According to the release, the ACPN National Chairman, Ambrose Igwekwam, highlighted the critical role played by community pharmacies in Nigeria’s healthcare system over the years.
Igwekwam, however, expressed concerns over the challenges confronting the nation’s pharmaceutical industry which he said was hindering access to affordable medicines.
The pharmacist listed poor infrastructural systems, power, transportation, regulatory bottlenecks, importation dependency, and limited research opportunities as major challenges facing the pharmaceutical sector.
He also stressed the need for robust collaborative efforts with institutions like Moniepoint to strengthen the sector.
“As Nigeria continues to grow, improving local pharma manufacturing to meet the demands of this growth presents a key opportunity for us all.
“There is also the African Continental Free Trade Area Agreement, which is expected to boost our industry, especially when we start producing our drugs locally, which will provide the much needed foreign exchange from exports.
“We are also seeing advancements in digital health and technology which would hopefully deepen the practice of e-prescription in Nigeria”, the ACPN boss said.
Corlins Walter
In order to enhance customer service and streamline operations, the Chartered Insurance Institute of Nigeria (CIIN) has called on stakeholders in the insurance industry to embrace Artificial Intelligence (AI).
The President of the institute, Yetunde Ilori, made this call at the 2024 Office Representatives Committee (ORC) Workshop, organised by the institute, with the theme “AI and the Future of the Insurance Industry”, in Lagos.
Ilori at the event, emphasised the importance of AI adoption, noting that it was not a threat to jobs but rather a tool to improve efficiency across the insurance sector.
“It is not about AI taking over our jobs, but about us using AI to simplify processes and give maximum satisfaction to all the customers we serve whether as underwriters, brokers, loss adjusters, or in educating our members”, she said.
The workshop, which brought players in the insurance sector together, aimed to address how AI could be leveraged to transform business processes and improve customer interactions.
The Chairman of the ORC, Monica Nwachukwu, underscored the role of AI in modernising the industry, adding, “AI can automate customer and claims processes, allowing insurers to provide faster and more efficient services to their customers”.
She explained how AI could help extract data from legacy systems, enhancing decision-making processes.
“By integrating AI with APIs, insurers can feed valuable data into AI solutions to improve operations and customer service”, she added.
In his address, the Managing Partner of A4S and Training Heights, Orlando Odejide, stressed the need for companies to align their strategies with future technologies like AI, especially as they prepare for 2025.
“Any organisation that wants to grow into the future must have its strategic plan in place. If your strategy for 2025 is not ready, it should be done by October”, he advised.
He encouraged participants to think critically about how AI could be integrated into their business models to ensure they remain competitive.
“The idea is for you to use this workshop as a platform to think about your organization and how AI can help streamline your processes and improve growth”, Odejide noted.
In order to gain global respect and recognition, the National Space Research and Development Agency (NASRDA) has reaffirmed its determination to pursue its goal in ensuring that Nigeria’s space capabilities are recognised on the world stage.
The agency also reaffirmed its commitment to positioning Nigeria as a key player in the global space economy.
In a statement by the Director of Media and Corporate Communications, Dr. Felix Ale, NASRDA revealed that the Director-General of the agency, Matthew Adepoju, emphasised this during recent engagements at the 79th United Nations General Assembly and the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA) and Global Alliance Business Association international conference in Michigan, United States.
The statement noted that Adepoju outlined a forward-thinking agenda, stressing the importance of Nigeria’s space programme as a leader in research, exploration, and technological innovation.
“Our goal is to ensure that Nigeria’s space capabilities are recognised on the world stage.
“We must foster collaborations with global space agencies to enhance our satellite capabilities and technological infrastructure”, he stated.
The NASRDA boss said the agency is focusing on enhancing satellite capabilities, expanding international collaborations, and leveraging space science for national development.
He said NASRDA will have no stone unturned in pursuit of excellence, ensuring the agency secures the necessary resources and recognition to propel it forward.
“The relationships we build today will pave the way for tomorrow’s advancements in space science.
“Innovation and progress thrive in an environment built on collaboration and inclusivity”, he stated.
He emphasised that with the support of the government, international partners, and a dedicated team, NASRDA is poised to make significant strides in the evolving global space landscape.
“We are on the brink of a new era for Nigeria’s space agency. Together, we will ensure our nation stands out in the global space economy”, he said.
Corlins Walter