Business
COVID-19: phed Urges Customers To Embrace Online Transaction
In view of the increasing cases of the coronavirus pandemic in the country and in line with the measures put in place by the government of Rivers State, the Port Harcourt Electricity Distribution Company (PHED), has stressed the need to put extra control measures to ensure that its customers and employees remain safe.
The Manager, Corporate Communications, PHED, Mr John Onyi, who said this also informed customers that with effect from Wednesday, there would be reduction in all transactions that involve physical contact at all their offices.
Onyi, therefore, recommended the use of electronic channels for all forms of communication such as fault reporting, bill complaint, loss of supply and all forms of payments, among others.
The PHED spokesperson stated that customers could reach the company through social media platforms and other online media such as on facebook @ Port Harcourt Electricity Distribution Company, on twitter @ official PHED or email: costumercare@phed.com.ng.
He assured that all complaints received through any of the aforementioned channels would be given utmost attention.
He urged customers to provide sufficient information such as meter number, phone numbers and physical address with identifiable landmark for easy location and ease of movement.
Onyi said customers who complain by phone calls such as whatsapp numbers 09085555055 or telephone call center 07022557433 or social media or through any of the online channels would be given a tracking number through which their complaints would be tackled until further directives.
“To stem the spread of Covid-19, PHED has taken the following stems hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into PHED offices.
“Consequently there shall be compulsory use of hand sanitizers and hand washing under running water before entering into PHED offices”, he declared.
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