Nation
Borno, UN Host High-Level Donor Visit To North-East
The Borno State Government and the United Nations hosted a high-level delegation of key partners during a one-day mission to Borno State, last Friday, to highlight humanitarian and development priorities in the North-East.
During the visit, delegates from Canada, the European Union, France, Germany, Norway, Switzerland, the United Kingdom and the United States of America as well as the World Bank Group and International Monetary Fund (IMF) visited key locations, and were provided an overview of the coordination and operational challenges related to humanitarian and development programming in the region.
The objective of the high-level visit was to underscore development deficits in the three states of Borno, Adamawa and Yobe, and to put a spotlight on humanitarian needs, particularly with regard to access for service delivery, security, and the rapidly escalating food insecurity.
The mission included two parallel visits to Banki, Bama LGA as well as Maiduguri in Borno State.
In Banki, delegates visited and met with key partners and beneficiaries from the United Nations Development Programme (UNDP) Regional Stabilization Facility.
The high-level delegation discussed the ongoing insecurity in the region, and how the protracted conflict in Nigeria has affected the Lake Chad region, including its neighbouring countries of Cameroon, Niger and Chad for over 10 years.
As a result, over 3.2million individuals are displaced, with 4.4million food insecure people at crisis and emergency levels and millions of civilians subjected to extreme hardships.
In the North-East alone, 13.1million people live in areas affected by conflict, out of whom 8.7million are in need of immediate assistance.
The security situation remains highly volatile with non-state armed groups (NSAGs) continuing to target communities as well as humanitarians, including in areas that were previously considered secure.
Delegates were able to visit the Banki IDP camp and the newly constructed police station and customs office on the border of Cameroon to learn how development efforts were increasing security and supporting the return of normalcy in the community.
Led by the Borno State Governor, Prof. Babagana Zulum, with support from the UN, the mission also provided an opportunity to advocate for humanitarian and development efforts, emphasize the protection of civilians in the context of a challenging and insecure operating environment, and highlighted operational efforts in restoring the dignity of conflict-impacted communities through a people-centred approach paired with durable solutions.
In addition, the delegation discussed the urgent need to scale-up initiatives around food security, nutrition, protection and livelihoods for impacted populations in desperate need.
“Here in the Lake Chad region, we face one of the most severe humanitarian emergencies in the world. The uncertainty arising from the conflict is hampering normal life making dependency on humanitarian assistance a necessity but an unwarranted norm”, Zulum said.
“While we thank our committed international stakeholders for their strong partnership and generous contributions to the stabilization of the North-East, I urge for continued support from all partners to continue to join us, whole-heartedly, in taking bold steps to promote development in the region”.
In Banki, delegates visited and met with key partners and beneficiaries from the United Nations Development Programme (UNDP) Regional Stabilization Facility (RSF), which uses a community-level approach to enhance physical security and access to justice, rehabilitate essential infrastructure and basic service delivery as well as revitalize the local economy to help communities recovering from conflict build back better.
The Resident Humanitarian Coordinator, United Nations Nigeria, Edward Kallon said, “On behalf of the UN system, I wish to extend a deep sense of appreciation to our international partners for their continued support to the government and people of the BAY states as well as the Lake Chad region.
“The mission today has shown the power in combining development and humanitarian efforts, and it is clear that we must accelerate these contributions and find innovative ways to end this decade-long conflict if we are to meet our global, national and state goals to build back stronger”.
Delegates were able to visit the Banki IDP camp and the newly constructed police station and customs office on the border of Cameroon to learn how development efforts are increasing security and supporting the return of normalcy back in the community.
In addition, delegates were able to have a dialogue with the community-led Stabilization Committee and returnee representatives to hear first-hand from the community about their needs and challenges.
In Maiduguri, delegates had the opportunity to meet with members of the displaced population, and key humanitarian actors, who lead the various sectors of response.
The free-flowing discussions with the delegation were led by Deputy Humanitarian Coordinator, Vincent Lelei, and brought focus to priority concerns of the humanitarian community, as it relates to access, security, protection, freedom of movement and the potential impact of catastrophic food insecurity.
During the visit the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) took the delegation to Muna IDP camp and the Stadium IDP Camp, engaging with IDPs and partners who are supporting the two camps.
Delegates also met at the governor of Borno’s office to have a dialogue with key government actors as well as participate in the launch of a new UNDP report, ‘Assessing the Impact of Development in North-East Nigeria’ which looks at the impact of conflict on development in the BAY states.
In her remarks, the Head of Cooperation of the EU delegation to Nigeria and ECOWAS, Ms Cecile Tassin-Pelzer, said, “Today’s high-level visit to Borno State, including Banki, has been a great opportunity to reassert the EU and the international community support to the implementation of the Lake Chad Regional Stabilization Strategy.
“To date, the EU and its member states have committed around €56million through the UNDP Regional Stabilization Facility. This is a concrete illustration of Team Europe’s contribution to the stability of Nigeria and the wider region”, she added.
As communities attempt to recover, resilience can only be built when both humanitarian and development efforts are combined through the humanitarian-development peace nexus.
While root causes of the conflict are many and varied, priority must be given to address these challenges.
This high-level visit provided key donors with the opportunity to gain an in-depth understanding of the urgent need for continued support to assist conflict impacted communities in North-East Nigeria recover.
Also speaking, the British High Commissioner to Nigeria, Ms. Catriona Laing, said, “I am glad to have had the opportunity to visit communities in Borno and meet with Governor Zulum to understand the situation on the ground. It is vital we ensure the safety and dignity of displaced people, act now to tackle worsening food insecurity, and support stabilisation efforts.
“The UK is providing a comprehensive package of support to the region, including lifesaving humanitarian aid for conflict-affected people and support for the Regional Stabilisation Facility”.
“We are grateful to our partners on the ground who directly implement programmes made possible through U.S. humanitarian assistance totaling over $1.45billion over the past 6 years. There is no substitute for seeing and hearing from local residents and displaced families who are finding ways to live under the most austere conditions” the U.S. Ambassador to Nigeria, Ms. Mary Beth Leonard, added.
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Chief of the Air Staff (CAS), Air Marshal Hasan Abubakar, has honoured Flying Officer David Sangokoya for winning the 2023/2024 Royal Air Force College Cranwell International Cadet Sword of Honour.
Abubakar honoured the officer during the presentation of cheques to 13 beneficiaries of the Nigerian Air Force (NAF) Group Personal Accident Insurance Policy (GPAIP) in Abuja, yesterday.
He described the achievement as ground-breaking as it was the first time an African cadet had won the prestigious award since the Academy’s creation over 100 years ago.
According to him, the feat underscores the excellence that exists within NAF, and proof that NAF officers and cadets can stand shoulder to shoulder with the best in the world.
“To our awardee, you have set a new standard, not just for your peers, but for every cadet and officer that will come after you.
“This accomplishment is a powerful reminder that no goal is out of reach when one is armed with dedication, discipline and an unwavering commitment to excellence.
“Your journey as an officer has begun with this prestigious accolade, but the true measure of your success will be seen in how you serve, lead and contribute to the mission of NAF and the defence of our great nation.
“As we celebrate this historic occasion, we extend our deepest gratitude to the United Kingdom Government for its unwavering support in providing world-class training opportunities to our personnel.
“This has enabled our officers and men to gain invaluable skills and knowledge, strengthening not only our bilateral ties but also our collective ability to address global security challenges,” he said.
The CAS said that the NAF looked forward to continuing the fruitful partnership for the mutual benefit of Nigeria and UK countries.
He expressed gratitude and unflinching loyalty to President Bola Tinubu for his commitment to the welfare and training of members of the Armed Forces of Nigeria, and NAF in particular.
“I must also take a moment to extend my heartfelt appreciation to the leadership of the Nigerian Defence Academy and the instructors who helped to mould and prepare this cadet for the global stage.
“Their dedication and commitment to developing top-notch officers is evident in this ground-breaking achievement.
“You have not only trained a leader but have given the Nigerian Air Force a legacy we will all cherish,” he said.
National Health Insurance Authority (NHIA) has advocated private sector involvement to strengthen Nigeria’s healthcare system.
The Director-General of the authority, Dr Kelechi Ohiri, made the call at a high-level policy dialogue on sustainable health system reforms in Nigeria in Abuja, yesterday.
The Tide’s source reports that the dialogue was organised by the Healthcare Federation of Nigeria (HFN), a coalition of private sector stakeholders, to address the multifaceted challenges plaguing the country’s healthcare system.
The dialogue has “Private Sector Support for SWAP (Sector Wide Approach) in Healthcare” as its theme.
Represented by Dr Yakubu Agada-Amade, the NHIA Director of Standards and Quality Assurance, Ohiri explained the crucial role of private sector collaboration in strengthening Nigeria’s healthcare system
He highlighted the “One Plan” under the SWAp framework, which seeks to unify health sector efforts, ensuring efficient resource use, effective governance and expanded healthcare access.
He also stressed the importance of overcoming barriers that historically hindered the implementation of healthcare interventions in Nigeria, such as inadequate financing, weak governance systems, and bureaucratic bottlenecks.
He added that “the dialogue explored innovative approaches, including digital health innovations and financing mechanisms to accelerate the implementation of the National Health Act and mandatory health insurance coverage.
“With enrollment in health insurance growing by 14 per cent over the past year, NHIA can push for greater inclusivity, particularly targeting the informal sector through flexible payment systems and partnerships with telecommunications companies.”
He called for stronger synergy between public and private health actors to ensure universal access to quality healthcare and sustainable reforms in line with the Nigeria Health Sector Renewal Investment Initiative (NHSRII).
Panelists from the Association of Nigerian Private Medical Practitioners (ANPMP), Healthcare Providers Association of Nigeria (HCPAN) and Health and Managed Care Association of Nigeria (HMCAN) echoed the sentiments, underscoring the private sector’s role in expanding insurance coverage and improving healthcare delivery.
They commended NHIA’s efforts toward driving reforms to achieve Universal Health Coverage (UHC) through the Sector-Wide Approach (SWAp).