Nation
SIM-NIN: Subscribers Kick Against Today’s Deadline, Demand Extension
The National Association of Telecommunications Subscribers has requested that the Nigerian Communications Commission extend the deadline scheduled for the disconnection of telephone lines not linked to National Identification Numbers beyond Friday, March 29, 2024.
The subscribers’ body argued that telco agents were failing to capture all necessary information needed for verification, just as it also cited difficulties in uploading the captured data on the National Identity Management Commission’s server.
The President of NATCOMS, Adeolu Ogunbanjo, told The Tide’s source last Wednesday that NCC needed to order telcos not to disconnect telephone lines, considering the ongoing difficulties faced by subscribers.
The telecom regulator had insisted that there would be no changes to the deadline for the next phase of disconnection
The disconnection process was rolled out in stages, with the second phase scheduled for March 29, 2024, following the initial phase that occurred on February 28, 2024.
The third phase is slated to commence on April 15, 2024, as previously announced.
Earlier, the Director of Public Publicity at the NCC, Reuben Mouka, told The PUNCH, “We issued a publication that you can refer to. We specified certain deadlines and stipulated that subscribers who do not comply with the directive would be barred. And that has not changed.”
The National Association of Telecommunications Subscribers has requested that the Nigerian Communications Commission extend the deadline scheduled for the disconnection of telephone lines not linked to National Identification Numbers beyond Friday, March 29, 2024.
The subscribers’ body argued that telco agents were failing to capture all necessary information needed for verification, just as it also cited difficulties in uploading the captured data on the National Identity Management Commission’s server.
The President of NATCOMS, Adeolu Ogunbanjo, told the source on Wednesday that the NCC needed to order telcos not to disconnect telephone lines, considering the ongoing difficulties faced by subscribers.
The telecom regulator had insisted that there would be no changes to the deadline for the next phase of disconnection
The disconnection process was rolled out in stages, with the second phase scheduled for March 29, 2024, following the initial phase that occurred on February 28, 2024.
The third phase is slated to commence on April 15, 2024, as previously announced.
Earlier, the Director of Public Publicity at the NCC, Reuben Mouka, told the source, “We issued a publication that you can refer to. We specified certain deadlines and stipulated that subscribers who do not comply with the directive would be barred. And that has not changed.”
At the last deadline on February 28, 2024, about 40 million lines that were not linked to NIN were barred.
The NATCOM president said before the first deadline, subscribers had appealed to the NCC for a one-month extension.
However, the NCC explained that there was no issue as the process was designed to occur in phases.
According to the president, the Operator’s Consumer Centre stands as the primary location for consumers to complete their registration fully, with data provided there being verifiable.
However, the president noted that telecom agents were bypassing crucial information during the registration process, resulting in incomplete registrations of subscribers.
“For example, during interactions with telecom representatives, some agents fail to collect all required the information from subscribers.
“If a subscriber cannot provide certain details, agents often leave the registration incomplete. Consequently, these incomplete registrations are deemed unverifiable,” he said.
Further, Ogunbanjo noted that NIMC also shares responsibility in this process.
He said the challenges often arise when telecom companies attempt to upload collected data on NIMC’s server, owing to network issues.
“These network difficulties, beyond the control of subscribers, hinder the timely completion of the registration process,” he said.
“NIMC’s inadequate network infrastructure exacerbates the problem. While they intend to accept data uploads, technical issues prevent them from doing so effectively.
“We urge the NCC to address NIMC’s shortcomings, improve their services, and acknowledge that meeting the deadline will be challenging given the current issues,” the president added.
NIMC is a statutory Nigerian organisation that operates the country’s national identity management systems.
NIMC’s enrollment figures as of December 31, 2023, stand at over 104.16 million unique records.
About 530,345 Nigerians in Diaspora have gotten NINs. 59.12 million male and 45.04 million female Nigerians have NINs.
When The PUNCH reached out to NIMC for comments on technical glitches, the Head of Corporate Communications, Kayode Adegoke, clarifies that the commission’s server has consistently remained operational, debunking reports suggesting otherwise.
He emphasizes that the NIMC’s services are fully functional and accessible to all users
“Our server has never been down. You can go to the various NIN centres and confirm.
Adegoke further explained the process for subscribers to link their NIN to their SIM cards,
“These individuals only need to submit their NIN and complete the verification process through their respective telcos providers.
He encouraged those who have not yet obtained their NIN to visit any NIMC centre for enrollment.
Adegoke assured Nigerians that upon enrollment, individuals can expect their NIN to be available within three hours.
However, for those requiring corrections, such as rectifying date of birth errors, the process may take up to 72 hours.
Last week, the National Identity Management Commission and the NCC issued a joint statement unveiling a strategic partnership aimed at simplifying the NIN-SIM linkage procedures for telecommunications subscribers nationwide.
Both agencies reaffirmed their dedication to enhancing the processes involved and improving efficiency regarding the NIN and SIM card linkage initiative.
They acknowledge the importance of this initiative in bolstering security measures and enhancing service delivery across the country.
The SIM-NIN linkage initiative is a crucial step towards improving the integrity of subscriber data and enhancing security measures within the telecommunications industry.
The NIN-SIM linkage policy was initially introduced by the Nigerian government in December 2020. This directive requires all telephone line users in Nigeria to associate their SIM cards with their NIN.
In December of the previous year, the NCC issued a directive stipulating that all telecommunications operators in Nigeria, including major providers like MTN, Airtel, and Globacom, among others, must enforce complete network barring on all phone lines for which subscribers have not provided their NINs by February 28, 2024.
Barely two weeks ago, the Socio-Economic Rights and Accountability Project issued a warning to take legal action against the NCC if it does not revoke the directive instructing network providers to block the phone lines of individuals who have not linked their SIM cards to their NINs.
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Chief of the Air Staff (CAS), Air Marshal Hasan Abubakar, has honoured Flying Officer David Sangokoya for winning the 2023/2024 Royal Air Force College Cranwell International Cadet Sword of Honour.
Abubakar honoured the officer during the presentation of cheques to 13 beneficiaries of the Nigerian Air Force (NAF) Group Personal Accident Insurance Policy (GPAIP) in Abuja, yesterday.
He described the achievement as ground-breaking as it was the first time an African cadet had won the prestigious award since the Academy’s creation over 100 years ago.
According to him, the feat underscores the excellence that exists within NAF, and proof that NAF officers and cadets can stand shoulder to shoulder with the best in the world.
“To our awardee, you have set a new standard, not just for your peers, but for every cadet and officer that will come after you.
“This accomplishment is a powerful reminder that no goal is out of reach when one is armed with dedication, discipline and an unwavering commitment to excellence.
“Your journey as an officer has begun with this prestigious accolade, but the true measure of your success will be seen in how you serve, lead and contribute to the mission of NAF and the defence of our great nation.
“As we celebrate this historic occasion, we extend our deepest gratitude to the United Kingdom Government for its unwavering support in providing world-class training opportunities to our personnel.
“This has enabled our officers and men to gain invaluable skills and knowledge, strengthening not only our bilateral ties but also our collective ability to address global security challenges,” he said.
The CAS said that the NAF looked forward to continuing the fruitful partnership for the mutual benefit of Nigeria and UK countries.
He expressed gratitude and unflinching loyalty to President Bola Tinubu for his commitment to the welfare and training of members of the Armed Forces of Nigeria, and NAF in particular.
“I must also take a moment to extend my heartfelt appreciation to the leadership of the Nigerian Defence Academy and the instructors who helped to mould and prepare this cadet for the global stage.
“Their dedication and commitment to developing top-notch officers is evident in this ground-breaking achievement.
“You have not only trained a leader but have given the Nigerian Air Force a legacy we will all cherish,” he said.
National Health Insurance Authority (NHIA) has advocated private sector involvement to strengthen Nigeria’s healthcare system.
The Director-General of the authority, Dr Kelechi Ohiri, made the call at a high-level policy dialogue on sustainable health system reforms in Nigeria in Abuja, yesterday.
The Tide’s source reports that the dialogue was organised by the Healthcare Federation of Nigeria (HFN), a coalition of private sector stakeholders, to address the multifaceted challenges plaguing the country’s healthcare system.
The dialogue has “Private Sector Support for SWAP (Sector Wide Approach) in Healthcare” as its theme.
Represented by Dr Yakubu Agada-Amade, the NHIA Director of Standards and Quality Assurance, Ohiri explained the crucial role of private sector collaboration in strengthening Nigeria’s healthcare system
He highlighted the “One Plan” under the SWAp framework, which seeks to unify health sector efforts, ensuring efficient resource use, effective governance and expanded healthcare access.
He also stressed the importance of overcoming barriers that historically hindered the implementation of healthcare interventions in Nigeria, such as inadequate financing, weak governance systems, and bureaucratic bottlenecks.
He added that “the dialogue explored innovative approaches, including digital health innovations and financing mechanisms to accelerate the implementation of the National Health Act and mandatory health insurance coverage.
“With enrollment in health insurance growing by 14 per cent over the past year, NHIA can push for greater inclusivity, particularly targeting the informal sector through flexible payment systems and partnerships with telecommunications companies.”
He called for stronger synergy between public and private health actors to ensure universal access to quality healthcare and sustainable reforms in line with the Nigeria Health Sector Renewal Investment Initiative (NHSRII).
Panelists from the Association of Nigerian Private Medical Practitioners (ANPMP), Healthcare Providers Association of Nigeria (HCPAN) and Health and Managed Care Association of Nigeria (HMCAN) echoed the sentiments, underscoring the private sector’s role in expanding insurance coverage and improving healthcare delivery.
They commended NHIA’s efforts toward driving reforms to achieve Universal Health Coverage (UHC) through the Sector-Wide Approach (SWAp).